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Susan L

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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

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    Susan L commented  · 

    Please fix this issue!!!! My boss purchased a new MacBook Air M1 chip to replace an old desktop and I am having nothing but problems running AI - constant spinning wheel, lagging, slow and not saving. I was so frustrated yesterday and couldn't complete a project because of the issues. I have had to bring my personal 2017 MacBook air to work and thankfully it runs AI seamlessly.

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