Translate Ideas and Comments
Choose language:
There was an error during translation

Susan L

My feedback

  1. 62 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    63 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    Susan L commented  · 

    Please fix this issue!!!! My boss purchased a new MacBook Air M1 chip to replace an old desktop and I am having nothing but problems running AI - constant spinning wheel, lagging, slow and not saving. I was so frustrated yesterday and couldn't complete a project because of the issues. I have had to bring my personal 2017 MacBook air to work and thankfully it runs AI seamlessly.

Feedback and Knowledge Base