Matthew

← Adobe Illustrator

My feedback

1 result found

  1. M1 Apple McBook - Crashing

    76 votes
    78 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow.

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    Matthew commented  · 

    I reinstalled the computer from scratch and copied nothing across.
    I then installed a new fresh installation of illustrator.
    It has worked fine since then without crashing.
    I know this is a pain, and has taken me a lot of time to get everything else how I want it, but at least I can use illustrator.

Feedback and Knowledge Base

(thinking…)