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Merrari

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  1. M1 Apple McBook - Crashing

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    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    Merrari commented  · 

    All,

    I bought my M1 chip MacBook Pro the last week of November, 2020 and was devastated that it and Adobe Illustrator 2021 did not work together at all. I was getting a pink crash screen that froze my entire computer making it so that I had to do a hard restart--meaning, I didn't even have a crash data report generated to send to Apple or Adobe.

    After submitting my "PLEASE FIX; I NEED TO MAKE VECTOR LOGOS FOR CLIENTS FOR MY BUSINESS!" pleas into the Adobe ether, one of the subsequent follow-up messages gave me this workaround, and the program has worked for me for the past month and I am grateful to be back in business:

    "
    Dear Illustrator User,

    http://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42070468-m1-apple-mcbook-crashing

    To investigate the issue reported in the above UserVoice issue, we have made a configuration change to switch from Open GL GPU rendering engine to Metal rendering engine for your Adobe IDs. Please try the below steps and let me know if your issue with Illustrator on M1 Apple MacBook is resolved.

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow and report did [sic] any change your [sic] observed.

    NOTE: Above change is applicable for Illustrator 25.0.1 only.

    -Rama
    Illustrator Team
    "

    //

    Hope it works for all or at least some of you too!

    -Merrari

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