Skip to content

smd_okc

← Adobe Illustrator

My feedback

1 result found

  1. M1 Apple McBook - Crashing

    75 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    smd_okc commented  · 

    I have a brand new MacBook Pro with an M1 chip. Illustrator updated to 25.2 when I set up the machine last night - but it won't open. It tries and gets hung up on the start screen.
    I uninstalled and reinstalled, then did same again and used 25.1 but no luck.
    What are my options? I have a mountain of work requiring the CC suite.
    Running BigSur 11.2.1

    smd_okc supported this idea  · 
    An error occurred while saving the comment
    smd_okc commented  · 

    I have a brand new MacBook Pro with an M1 chip. Illustrator updated to 25.2 when I set up the machine - but it won't open. It tries and gets hung up on the start screen. What are my options? I have a mountain of work requiring the CC suite.

Feedback and Knowledge Base

(thinking…)