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smd_okc

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    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

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    smd_okc commented  · 

    I have a brand new MacBook Pro with an M1 chip. Illustrator updated to 25.2 when I set up the machine last night - but it won't open. It tries and gets hung up on the start screen.
    I uninstalled and reinstalled, then did same again and used 25.1 but no luck.
    What are my options? I have a mountain of work requiring the CC suite.
    Running BigSur 11.2.1

    smd_okc supported this idea  · 
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    smd_okc commented  · 

    I have a brand new MacBook Pro with an M1 chip. Illustrator updated to 25.2 when I set up the machine - but it won't open. It tries and gets hung up on the start screen. What are my options? I have a mountain of work requiring the CC suite.

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