Skip to content

callen

← Adobe Illustrator

My feedback

1 result found

  1. M1 Apple McBook - Crashing

    75 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    77 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    callen commented  · 

    Was told my brand new MacBook Air's M1 was incompatible with Adobe and I wouldn't be able to use Illustrator, Photoshop or InDesign. I sought help when it froze during launch and would never even open the program and after 4 hours with support I'm still not able to do my work on my computer. This is insanely inconvenient and I'm very frustrated that I spend 4 hours with 4 different support members who didn't help me.

Feedback and Knowledge Base

(thinking…)