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74 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1
This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflow
If you see AI crash and entire system is not freezing then please create a new issue.
An error occurred while saving the commentcallen commented
Was told my brand new MacBook Air's M1 was incompatible with Adobe and I wouldn't be able to use Illustrator, Photoshop or InDesign. I sought help when it froze during launch and would never even open the program and after 4 hours with support I'm still not able to do my work on my computer. This is insanely inconvenient and I'm very frustrated that I spend 4 hours with 4 different support members who didn't help me.