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callen

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  1. M1 Apple McBook - Crashing

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    78 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow.

    If you see AI crash and entire system is not freezing then please create a new issue.

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    callen commented  · 

    Was told my brand new MacBook Air's M1 was incompatible with Adobe and I wouldn't be able to use Illustrator, Photoshop or InDesign. I sought help when it froze during launch and would never even open the program and after 4 hours with support I'm still not able to do my work on my computer. This is insanely inconvenient and I'm very frustrated that I spend 4 hours with 4 different support members who didn't help me.

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