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Cheryl

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  1. M1 Apple McBook - Crashing

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    78 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow.

    If you see AI crash and entire system is not freezing then please create a new issue.

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    Cheryl commented  · 

    I just purchased the MacBookPro M-1 and have crashing issues with Photoshop and Illustrator. The apps do not launch. InDesign appears to be working. Just reinstalled the Creative Cloud suite once again. What do I do? I'm stuck on all my deadlines!

    I just called Apple to see if there was a way to install Rosetta 2 on the Mac which is supposed to allow these apps to work. Rosetta 2 is supposed to fix this issue, but it does not launch when I open these apps that are not working.

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