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74 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1
This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflow
If you see AI crash and entire system is not freezing then please create a new issue.
An error occurred while saving the commentCheryl commented
I just purchased the MacBookPro M-1 and have crashing issues with Photoshop and Illustrator. The apps do not launch. InDesign appears to be working. Just reinstalled the Creative Cloud suite once again. What do I do? I'm stuck on all my deadlines!
I just called Apple to see if there was a way to install Rosetta 2 on the Mac which is supposed to allow these apps to work. Rosetta 2 is supposed to fix this issue, but it does not launch when I open these apps that are not working.