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74 votesCompleted (Comments Open) · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1
This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update
1). Backup your preferences and launch Illustrator with fresh preferences
2). Quit and re-launch Illustrator once again
3). Use Illustrator in your workflow
If you see AI crash and entire system is not freezing then please create a new issue.
An error occurred while saving the commentAlan commented
I have the same issue. Got a new M1 MBP and now i am not able to open Illustrator or Photoshop. Just gets stuck on the launch window and never goes past that.
I have uninstalled the entire suite and reinstalled and still no luck. I have removed my preferences for both and reopened but still not able to open either.