Alan

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  1. M1 Apple McBook - Crashing

    76 votes
    78 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?
    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue (entire M1 MacBook system freezes) is fixed for AI 25.0.1 and 25.1 This fix takes effect in a day's time, if you still face this entire system freeze then please follow the steps to update:

    1). Backup your preferences and launch Illustrator with fresh preferences

    2). Quit and re-launch Illustrator once again

    3). Use Illustrator in your workflow.

    If you see AI crash and entire system is not freezing then please create a new issue.

    An error occurred while saving the comment
    Alan commented  · 

    I have the same issue. Got a new M1 MBP and now i am not able to open Illustrator or Photoshop. Just gets stuck on the launch window and never goes past that.

    I have uninstalled the entire suite and reinstalled and still no luck. I have removed my preferences for both and reopened but still not able to open either.

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