Anonymous
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The case was solved by reinstalling the app.
If the same thing happens to you — please share details below in comments.
An error occurred while saving the comment An error occurred while saving the comment Anonymous commentedActually what I had to do was uninstall AI and reinstall and then it worked fine.
An error occurred while saving the comment Anonymous commentedI may have worded my problem wrong. The issue is with the icon showing up black. thanks
An error occurred while saving the comment Anonymous commentedI agree that the transparency worked my issue is that I sell the image to people and the fact that the icon shows as black is not a good thing. I did have a lady say she couldn't see the image when trying to post to a document file. I opened in acrobat dc without a problem and Google docs. These files will be used for many proposes I really can't have poor quality of service by having the icon (Image that you see as black) show up as black even if the transparency works. The viewer I'm using is just the is just the file viewer but I have had it misbehave in drop box also.
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LOL, I don't care as long as it works ;)