Skip to content

Lance

My feedback

1 result found

  1. 75 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

    Lance supported this idea  · 
    An error occurred while saving the comment
    Lance commented  · 

    None of the suggestions found here work for me. Illustrator hangs at the opening screen on my new M1 MackBook Air (16G RAM) while loading plug-ins and also produces the dreaded spinning beachball. It never recovers.

Feedback and Knowledge Base