kmrpack
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An error occurred while saving the comment An error occurred while saving the comment kmrpack
commented
OK Adobe, please take notice of this because myself and another user think we have got further to the bottom of this issue which has NOT been fixed in 26.2 Beta.
The problem appears to be with screen resolution on Windows platforms. This affects both laptop screens and external monitors and appears that resolutions higher than 1920 x 1080 are subject to the bug that affects GPU preview. Working at 1080p on any screen is absolutely fine - no issues.
But come on - who in the professional graphics industry is seriously working at 1080p.
Please can we get this screen resolution issue sorted ASAP as it is a real productivity killer having to close and reopen documents to get our GPU zoom and drag back!!!
An error occurred while saving the comment kmrpack
commented
Ok, I've done some more thorough testing on my system and can confirm (for me) that the 'fixed' 26.2 Beta exhibits exactly the same behaviour as the 26.1 full release i.e. I still have the problem.
However here are some behaviours I can explain.
I run Illustrator on a Dell Alienware 15R3 laptop, that has 16GB RAM, Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, Nvidia GTX1060.
When I run Illustrator using the laptops built-in screen @1080p everything works absolutely fine. When I run Illustrator whilst using my main work monitor which is an LG 27" LED display running @2160p UHD, the screen preview will NOT return to GPU preview after switching to outline mode. However, if I start Illustrator from just my laptop screen, then switch over to my external monitor using windows+P it all works fine. So this is a kind of workaround BUT, I never had to do this workaround before and always just used my external monitor with no issue.
So it looks like this bug has something to do with using an external monitor with a laptop on Windows 10?
Hope this helps shed some more light.
An error occurred while saving the comment kmrpack
commented
Firstly can I point out that this is happened entirely since the v26.1 update and was fine before. When working on any document in Illustrator I can start off fine in GPU preview mode. When I switch to outline mode for precision detail and then back to GPU preview, it defaults to CPU preview and the option to reselect GPU preview is greyed out. If I close the document and reopen it again hey presto it is back in GPU preview. This is really annoying because it is affecting my productivity. I regularly switch into outline preview so this is a pain. Here are the details of my system:
Windows 10 21H1, 16GB RAM, Nvidia GTX 1060 6GB, Intel Core i7-6700HQ, LG UHD monitor 3840 x 2160p, Illustrator v26.1.
Please can you fix this asap. There are also others on the community forum affected by this bug. Again, just since the last AI update.
Many thanks
Keith
kmrpack
supported this idea
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13 votes
I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
kmrpack
supported this idea
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Adobe - my apologies!
I've only just had the pre-release tab become available in my Creative Cloud desktop app. I've installed Illustrator pre-release v26.2 and confirm the bug has now been fixed. Thank you very much :)
Do you know when 26.2 will go into full release?
Thanks :)