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Paul Harris

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  1. 1 vote

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    Paul Harris shared this idea  · 
  2. 34 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Paul Harris commented  · 

    Thanks for taking the time to respond so comprehensively, Egor.
    Rather than further detract from the OP, I'll start a new thread in a more appropriate channel.

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    Paul Harris commented  · 

    I think you're right about not uploading .AI files publicly, Philip.
    And I'm quite frankly surprised that Admin staff are indicating this is a valid approach, especially as Adobe are a key player in the CAI initiative.
    Photoshop has Beta of 'Content Credentials', don't think Illustrator has yet?!
    So much work is being stolen for NFTs, my advice is don't give anyone - even Admin staff - access to your source .AI file. Protect your work!

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    Paul Harris commented  · 

    I think you've missed the point, I gave extensive details of the fault, including screenshots and hardware/build info.
    This was May 2021.
    I couldn't upload the .AI file because it was a live file, covered by NDA and I take my client work very seriously in that regard.
    I refer to my earlier point; this bug is clearly manifest on a range of systems reported below, I find it hard to believe that Adobe can't replicate this fault with their own resources, with the data provided below (and respecting both the user's - and clients - data protection rights). And on the subject of time management you refer to, I would suggest that subscribers to this software have more productive uses for their time (e.g. creating work to earn enough to pay for it in the first place) than being seconded to IT support roles which they may be unqualified for (and certainly not recompensed for).

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    Paul Harris commented  · 

    Responding to Admin (Egor) Your tone seems to indicate that users diligently reporting this fault are not doing enough to rectify. Are you saying that you can't replicate this error in-house? Or are you so under-resourced that you genuinely need paying customers to do tech support for you? In what other industry would the vendor be able to pull this magic trick on the customer.

    Paul Harris shared this idea  · 
  3. 2 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Harris commented  · 

    This looks like the same issue I've got (reported yesterday). The worrying thing is, the extra 'paths' have appeared when opening a file from last year (artwork approved and signed-off by my customer!) So I'm losing the integrity/consistency of my master artworks.

    Paul Harris supported this idea  · 

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