Sarah Preston

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  1. Home screen user interface not fully loading - looks like script - can't open templates either

    3 votes
    2 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Sarah Preston commented  · 

    Hi, thank you for responding in a timely manner, it is appreciated.

    I made sure I was signed in to CC, and then I changed the preferences as directed. I could not find the exact preferences that was suggested, but I did find a similar "use legacy 'file new' interface" and selected that instead, and I turned off the auto home screen option.

    I was now able to open a new file as the dialogue opened when selected. If I clicked back to the home screen, however, it was still showing the same problem. I guess this is a workable solution for now, but I would like to continue to find a full solution to the problem with your help.

    Let me know if you have any other ideas that I can try.

    Sarah Preston shared this idea  · 

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