Home screen user interface not fully loading - looks like script - can't open templates either
when I open Ai, the home screen UI doesn't seem to be loading correctly or all the way. see image below. I've tried uninstalling/reinstalling, updated my graphics card (Radeon AMD Vega 64) and made sure windows 10 was up to date. I'm able to open a blank file by clicking on the templates, but if I try to create my own new project, I just get a blank pop-up box.
Sarah Preston commented
Hi, thank you for responding in a timely manner, it is appreciated.
I made sure I was signed in to CC, and then I changed the preferences as directed. I could not find the exact preferences that was suggested, but I did find a similar "use legacy 'file new' interface" and selected that instead, and I turned off the auto home screen option.
I was now able to open a new file as the dialogue opened when selected. If I clicked back to the home screen, however, it was still showing the same problem. I guess this is a workable solution for now, but I would like to continue to find a full solution to the problem with your help.
Let me know if you have any other ideas that I can try.
Thanks for reporting the issue.
Can you try out the below steps and let me know if the issue still occurs for you?
1. Check if you are signed in to CCD or not?
2. Try this solution https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
Do inform us if these work for you or not.