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← Adobe Illustrator

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  1. preferences reset to default...EVERY time I open Illustrator

    13 votes

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    22 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi ,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:

    Kindly provide the exact preferences you are using and the data from below mentioned location .

    Mac:- /Users//Library/Preferences/Adobe Illustrator 2X Settings
    Win:-C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 2X Settings

    Share the above information with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team
    An error occurred while saving the comment
    j commented  · 

    Same issue here , and not all preferences are reset on opening, in my case just the Units under General which change constantly to points instead of mm. It is not the first time either. It's happened with past versions of ai at least 3 or 4 times. Somehow at some point with one update or the other the issue disappeared on its own.

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