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Craig Boielle

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  1. Performance is extremely slow when using show grids in outline preview

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    41 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It turns out the problem is fixed only partially in 26.3.1, only for some users, and the performance remains slow when grid is rendered with lines or dots in Outline mode. This applies to zooming, panning and ghosting of objects being moved.

    Please help the team by providing your specs and answers to these questions:

    1. Does it work fine with grid as dots in Preivew / Outline mode?

    2. Does it differ from grid as lines in these modes?

    3. What is slow for you exactly? How severe?

    4. Is there a difference if you disable 'Grids In Back' option?

    5. What are you lines/subdivisions settings?

    And any other related feedback is appreciated. Let's track it down and get this really fixed.

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    Craig Boielle commented  · 

    I can confirm - for me at least - that unchecking 'Grids In Back' under Guides & Grid in Preferences works and stops the lag.
    So worth trying if you haven't already.

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    Craig Boielle commented  · 

    Update - issues is back after a few days. The only way around it for now is to switch to 'view using CPU' in the view menu. Now v26 has been released - what new bugs are in store I wonder?

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    Craig Boielle commented  · 

    I contacted Adobe Support via the chat box about this - they needed to remotely access my computer, check various things including fonts , re-set preferences and maybe a few other things - sorry I can't be specific. It took a while but they got it working again and now outline and grid view behave as they should with no lag. So it's worth contacting them to get it resolved.

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    Craig Boielle commented  · 

    Same for me too - Illustrator 25.4.1 - Mac Mini late 2012 running Catalina. If show grid is turned on and then you switch to outline view, Illustrator will become seriously unresponsive, taking many seconds to respond to any mouse click, moving objects, zooming etc, sometime it almost freezes entirely. When turning off the grid or switching back to preview the problem goes away. This has never been an issue in earlier versions of Illustrator.

    Craig Boielle supported this idea  · 

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