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16 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Happy to hear that the issue is no longer happening.
You can update to the latest release using the Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Regards,
Aishwarya G Gadodia
Illustrator Team
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ADOBE ILLUSTRATOR V 26.1 Animated zoom malfunction
After tipping Ctrl + Y (path view, wire frame view) and tipping ctrl. +y again the animated zoom is not working anymore. GPU Preview is disabled.
That is a big critical issue: The work flow is down to 30% of my normal work flow. The work will not only be interrupted and distrubed by just trying to get a proper view or to move the view quickly to the graphic elements I have to design,. it costs a lot of time and money, because I am at work and have to finish the projects in time. Nobody from Adobe got us informed about the critical malfunction..
Steps already done
- New installation of Adobe Illustrator 26.1
- New graphic driver installation
- trials by mouse, graphic tablet > same errorThe animated zoom has got a high priority of the work flow in graphic and cad software. It is easy to implement. It´s not rocket science. In Photoshop dynamic zoom is fine.
Our whole design department is forced to slow down the work load just because of this bug!- Windows Surface Studio 2, 28", 4500 x 3000 ppi currently using, Windows 10 Pro 64bit
- NVIDIA GeForce GTX 1060, Version: 30.0.15.1179
- Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz, 2904 MHz
- (RAM) 16,0 GB
- Graphic tablet: Wacom Intuos P S, Version: 6.3.34-3DATE: 2022-03-15
Please solve this malfunction and fix it! We are all paying customers (we are a big company and pay monthly a lot of money! But the deal is: We get a proper working software from Adobe!
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ADOBE ILLUSTRATOR V26.1 Animated zoom / GPU preview disabled (although presets are conform)
By tipping Ctrl + y (path view) and back ctrl. +y the animated zoom / GPU preview function ithe animated zoom is disabled, A smooth zoom by sliding the pen or mouse is not possible anymore.
It´s a critical work flow issue, it cost´s a lot of time (and money, because I am at work and have to finish the projects in time!)Steps already done:
- New installation of Adobe Illustrator 26.1
- New graphic driver installation
- trials by mouse, graphic tablet > same errorNothing works! Just fix it, Adobe!!
- Windows Surface Studio 2, 28" (soon 34") Windows 10 Pro
- NVIDIA GeForce GTX 1060, Version: 30.0.15.1179
- Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz, 2904 MHz
- (RAM) 16,0 GB
- Graphic tablet: Wacom Intuos P S, Version: 6.3.34-3DATE: 2022-03-15
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94 votesco
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94 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.co
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2 votesco
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2 votesco
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3 votes
Animated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.
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3 votesco
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Issue solved. (for the moment). Update: V26.2.1, 2022-04-05 Thanks, Adobe-Developer Team. And please, keep it like this, concerning upcoming updates.