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Samantha Schoenleben

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  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Samantha Schoenleben commented  · 

    Since the last couple of updates I cannot open a new file on Illustrator. The screen is black and I'm able to open a previous project but when I click to open a new project it doesn't even load or try to open a new file. Photo of blank screen for reference.

    Samantha Schoenleben supported this idea  · 

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