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Troy Cole

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    Need More Info  ·  Anish Kumar responded


    Sorry for the inconvenience caused.

    I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?

    If yes please share a small video of the same at so I can further investigate it.

    Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.

    An error occurred while saving the comment
    Troy Cole commented  · 

    I also had this issue with some floor plans I was working with. It seems that it was caused because the exporting program (AutoCAD perhaps?) placed the resulting graphics within oversized clipping masks that were larger than Illustrator's pasteboard - which also made it impossible to even see that the graphics were contained in clipping masks. Using one of the comments below of using the Transform tool and reducing the size of my graphics to 10% also reduced the size of the clipping masks, making them small enough that when I zoomed out I was able to see them.

    In my case, once I saw what the issue was, the simple solution was to use the Direct Selection tool (white arrow) in Illustrator rather than the Selection tool (black arrow). By selecting my content this way, I was able to copy only the content that I wanted, omitting the oversized clipping masks. Once copied, I was then able to easily paste the content into my other document without any issues.

    Hope this helps!

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