AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator)

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  1. 7 votes
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    3 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. 129 votes
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    245 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Here is the Workaround:

    Mac: Quit Safari as it takes away the spacebar shortcut

    Win:
    For Windows we have a solution to make the space bar work as the hand tool by modifying few track pad settings of your system.
    The behavior you are encountering on systems running Windows is related to the Accidental Activation Prevention (AAP) feature that was added in Windows 8.1. The feature’s goal is to help ensure that unintended taps on the touchpad do not switch focus to another application while the user is typing. When this feature is enabled, taps and clicks from an integrated touchpad or pointing stick are suppressed for a while after the last keystroke.
    The feature’s settings can be modified via the Settings | Touchpad applet. Setting the Touchpad Sensitivity option to Most Sensitive should disable AAP and allow Illustrator to detect when the Space key and left track pad button are both down.
    You will find an option named 'touch guard' under track pad settings. Check if its Turned OFF. This may prevent Illustrator from using hand tool short cut.

    Thanks
    Anish

  3. 2 votes
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    Added To Backlog  ·  2 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Wes,

    we are able to reproduce the issue at our end and are looking into this.

    Thanks
    Anish

  4. 7 votes
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    8 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Wes,

    Thanks for sharing the file. I am able to reproduce the issue. Can you please let me know why you want to override the labels when your values are much more than that?

    Thanks
    Anish

    Thanks Wes for sharing the file. I am trying to isolate the issue. Will update you once I find the root cause of the problem.

    Thanks
    Anish

  5. 1 vote
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    1 comment  ·  Illustrator Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Hi LaToya,

    Can you please share your file on Sharewithai@adobe.com

  6. 1 vote
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    3 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    thanks for the reply. Just wanted to know if you are facing this issue in any other app as well?
    This seems to be an issue in OS and not app.

    Thanks
    Anish

    Hi,

    Thanks for reporting the issue. I checked at my end and not able to reproduce the same. Just wanted to check, Is it working fine in CC 2017 and other application? Can you please try restating your machine?

    Thanks
    Anish Kumar
    Illustrator Team

  7. 81 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) commented  · 

    Hi All,

    We have tried to reproduce this issue inhouse and are not able to reproduce it. We are testing on 10.13.2 which is upgraded from 10.12.6. We have tired saving to dropbox, netwrok and local system.

    Can you please share the following infortmation:

    1. Are you using 10.13.2? If it is 10.13 or 10.13.1, then can you please verify after upgrading to 10.13.2 and see if the issue is still there?
    2. Is the problem happening for particular size of files or with any file?
    3. Does the problem go away if you delete the preferences of Illustrator?

    Thanks
    Anish Kumar
    Illustrator QE Team

  8. 1 vote
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    Request to Contact Support  ·  4 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) commented  · 

    Hi Emma,

    Does changing the setting resolved your problem?

    Thanks
    Anish

    AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) commented  · 

    Please change it to 'Search Entire Font Name" and you will see the font getting selected.

    Let me know if you still see the issue.

    Thanks for reporting this issue. Just wanted to check that in font drop down, is your search setting set to 'Search First Word only'?

  9. 32 votes
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    33 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) commented  · 

    Hi Anonymous,

    Can you please let me know what all formatting is applied on the Russian text if you copy it directly to the Illustrator? you can check in appearance panel, or can share the snapshot of the same.

    Thanks
    Anish

    AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) commented  · 

    Hi Spencer,

    The temporary solution you found works for how long? Does the problem come back after after sometime or is it fully resolved?

    Thanks
    Anish

  10. 2 votes
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    Under Review  ·  5 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob,

    Thanks for Sharing the Video. We are able to reproduce the issue at our end and will look into the same.

    Thanks
    Anish Kumar
    Illustrator Team

  11. 1 vote
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    Declined  ·  3 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob,

    When you resize an area type object that is set to auto resize, its auto resize property is turned off so that user's chosen size is honored. If you want to convert it back to auto resize, you can click on the small blue square box below the bottom edge of the text object.

    Thanks
    Anish Kumar
    Illustrator Team

  12. 4 votes
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    3 comments  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Thanks for reporting this issue. We are able to reproduce this at our end and are looking into this.

    Thanks
    Anish Kumar
    Illustrator Team

  13. 1 vote
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    1 comment  ·  Illustrator Bugs » Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue. Can you please share the snapshot of the file, showing the problem?

    Thanks
    Anish Kumar
    Illustrator team

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