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Anish Kumar

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  1. 3 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Anish Kumar supported this idea  · 
  2. 7 votes

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    2 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Anish Kumar responded

    Hi Alex,

    Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?

    Thanks
    Anish

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    Anish Kumar commented  · 

    Hi Alex,

    Sure, share the same on anish@adobe.com

    Thanks
    Anish

  3. 10 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » Strokes  ·  Flag idea as inappropriate…  ·  Admin →
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    Anish Kumar commented  · 

    Hi Dana,

    It would be really helpful if you can send a new and an old file with dashed lines in it. Please share the same on my id anish@adobe.com

  4. 14 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi David,

    Can you please click on 3 dots in update tab and click "check for updates"?

    Thanks
    Anish

  5. 107 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi All,

    We have fixed this issue in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks
    Anish Kumar
    Illustrator Team

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We have a fix available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 24.0.1 and let us know if the issue is fixed for you or not?

    While the build is pre-release, this build is of production quality. Please feel free to use / recommend it for your day to day activity.

    Thanks
    Anish Kumar
    Illustrator Team

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi All,

    We have tried to reproduce this issue inhouse and are not able to reproduce it. We are testing on 10.13.2 which is upgraded from 10.12.6. We have tired saving to dropbox, netwrok and local system.

    Can you please share the following infortmation:

    1. Are you using 10.13.2? If it is 10.13 or 10.13.1, then can you please verify after upgrading to 10.13.2 and see if the issue is still there?
    2. Is the problem happening for particular size of files or with any file?
    3. Does the problem go away if you delete the preferences of Illustrator?

    Thanks
    Anish Kumar
    Illustrator QE Team

  6. 10 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi All,

    We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish

  7. 342 votes

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    467 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi All,

    Here is the Workaround:

    Mac: Quit Safari as it takes away the spacebar shortcut

    Win:
    For Windows we have a solution to make the space bar work as the hand tool by modifying few track pad settings of your system.
    The behavior you are encountering on systems running Windows is related to the Accidental Activation Prevention (AAP) feature that was added in Windows 8.1. The feature’s goal is to help ensure that unintended taps on the touchpad do not switch focus to another application while the user is typing. When this feature is enabled, taps and clicks from an integrated touchpad or pointing stick are suppressed for a while after the last keystroke.
    The feature’s settings can be modified via the Settings | Touchpad applet. Setting the Touchpad Sensitivity option to Most Sensitive should disable AAP and allow Illustrator to detect when the Space key and left track pad button are both down.
    You will find an option named 'touch guard' under track pad settings. Check if its Turned OFF. This may prevent Illustrator from using hand tool short cut.

    Thanks
    Anish

  8. 6 votes

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    Added To Backlog  ·  5 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hey Wes,

    we are able to reproduce the issue at our end and are looking into this.

    Thanks
    Anish

  9. 7 votes

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    Anish Kumar responded

    Hi Wes,

    Thanks for explanation. I got it. This is a feature request, so I am moving this thread to feature request section.

    Thanks
    Anish

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi Wes,

    Thanks for sharing the file. I am able to reproduce the issue. Can you please let me know why you want to override the labels when your values are much more than that?

    Thanks
    Anish

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Thanks Wes for sharing the file. I am trying to isolate the issue. Will update you once I find the root cause of the problem.

    Thanks
    Anish

  10. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Launch  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi LaToya,

    Can you please share your file on Sharewithai@adobe.com

  11. 1 vote

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    3 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    Anish Kumar commented  · 

    Hi,

    thanks for the reply. Just wanted to know if you are facing this issue in any other app as well?
    This seems to be an issue in OS and not app.

    Thanks
    Anish

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    Anish Kumar commented  · 

    Hi,

    Thanks for reporting the issue. I checked at my end and not able to reproduce the same. Just wanted to check, Is it working fine in CC 2017 and other application? Can you please try restating your machine?

    Thanks
    Anish Kumar
    Illustrator Team

  12. 1 vote

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    Anish Kumar commented  · 

    Hi Emma,

    Does changing the setting resolved your problem?

    Thanks
    Anish

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Please change it to 'Search Entire Font Name" and you will see the font getting selected.

    Let me know if you still see the issue.

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Thanks for reporting this issue. Just wanted to check that in font drop down, is your search setting set to 'Search First Word only'?

  13. 31 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi Anonymous,

    Can you please let me know what all formatting is applied on the Russian text if you copy it directly to the Illustrator? you can check in appearance panel, or can share the snapshot of the same.

    Thanks
    Anish

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    Anish Kumar commented  · 

    Hi Spencer,

    The temporary solution you found works for how long? Does the problem come back after after sometime or is it fully resolved?

    Thanks
    Anish

  14. 2 votes

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    Under Review  ·  5 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi Rob,

    Thanks for Sharing the Video. We are able to reproduce the issue at our end and will look into the same.

    Thanks
    Anish Kumar
    Illustrator Team

  15. 4 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Thanks for reporting this issue. We are able to reproduce this at our end and are looking into this.

    Thanks
    Anish Kumar
    Illustrator Team

  16. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    An error occurred while saving the comment
    Anish Kumar commented  · 

    Hi,

    Thanks for reporting the issue. Can you please share the snapshot of the file, showing the problem?

    Thanks
    Anish Kumar
    Illustrator team

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