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Willys Oliveira Silva

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  1. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

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    30 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Ratchakrit Klongpayabal posted the below solution to fix this issue.


    How to stop .tmp$$$ when export .png File from Avast Anti-virus

    The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

    1. Go to Avast Antivirus user interface.
    2. Select the protection tab.
    3. Select ransomware shied.
    4. Protected folder by Avast Ransomware shield will appear.
    5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
    6. When you select, the message of the selected folder and "Stop Protection" button will appear.
    7. Click stop protection.

    after this procedure, you can export .png file or else and preview it as you please. Please try...

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    Willys Oliveira Silva commented  · 

    Hello,

    Today 05/08/2023, suddenly my illustrator (Cloud version is always up to date) is not saving my files in ".ai", but creating a ".tpm" (when opening the file it appears empty) what is happening? I need to hand in a job and that makes it complicated. Can anyone help me to resolve?

    I await your reply and thank you.

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