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  1. Click-drag fails... snaps back

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    Under Review  ·  129 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Jeff commented  · 

    This happened again for the same user on a new computer.

    The behavior is the same as before and the start was triggered by an update, similar to before.

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    Jeff commented  · 

    We tried unplugging each monitor alternately, then both, no change
    We also have tried
    1. turning windows fast restart off and restarting again
    2. using Shift close to set a new starting position, which worked but didn't solve the overall issue
    3. made sure tablet mode was already off, settings weren't available to toggle
    4. toggled windows animation settings, no change throughout
    5. sfc /scannow and restart let us move window freely as computer was shutting down, but after restart we were back where we started. Could not duplicate
    6. toggled span windows setting, which broke workaround temporarily, but no change in over all issue
    7. updated graphics card, no change

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    Jeff commented  · 

    the Win+P workaround I mentioned does turn off each screen as part of cycling through, and this does change the position of the Illustrator window. It still keeps snapping back to wherever it ended up though.

    I also tried resetting Win graphics via CTRL+SHIFT+WIN+B since my original comment, but no change there either.

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    Jeff commented  · 

    Version : 27.8. 1
    OS : Windows

    Grabbing the top bar and attempting to move the window will generate the outline, but when we release it snaps back to its original position. Same for using the native alt + M method for repositioning the Window.
    I can resize all borders except the top, and it responds to win + directional keys to snap to a side and switch monitors as a workaround
    The issue repeats as soon as we unsnap from the monitor border, it will then start snapping back to its new position
    Similar to https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-click-drag-fails-snaps-back but on Windows and with most recent version of AI.
    Happens on new and existing files.
    Restarted computer, no change, Cycled screens between left/right, duplicate and extend using win+P, no change, reinstalled Illustrator, no change.
    No other apps, adobe or otherwise, are having this issue.

    Jeff supported this idea  · 

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