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Phyllis Mitchell Dobbs

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  1. When N key is pressed to get the Pencil, it says "an unknown error occured"

    6 votes

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    23 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.

    However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.

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    Phyllis Mitchell Dobbs commented  · 

    It's happening and I updated to 2024 version. Obviously, Adobe doesn't care or they would have fixed it. I'm working with iMac so unable to change monitor It happened with a prior version of Illustrator but quit temporarily when I updated to 2023. Then it started happening again and also with 2024. I can't work without the pencil tool and I have immediate deadlines.

    Phyllis Mitchell Dobbs supported this idea  · 

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