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Fernando Messora

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  1. Canvas not visible when opening or creating files in Adobe Illustrator

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    2 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Fernando Messora commented  · 

    screen capture

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  2. Documents don't open

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    5 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Fernando Messora commented  · 

    I’m experiencing an issue where the canvas (artboard/work area) does not appear when I open an existing file or create a new document in Adobe Illustrator.

    The application itself opens normally, and the UI loads (menus, toolbars, panels), but the main canvas area where the artwork should be displayed is completely missing or blank.

    Steps to Reproduce:

    Open Adobe Illustrator

    Create a new file OR open an existing file

    Illustrator loads the interface normally

    The canvas/artboard does not appear

    Expected Result:

    The canvas/artboard should be visible and ready for editing.

    Actual Result:

    The canvas area is not displayed at all, making it impossible to view or edit any artwork.

    Additional Notes:

    The issue happens consistently when opening or creating files

    The rest of the interface appears functional

    It looks like the workspace loads, but the drawing area is missing or not renderingWindows 11 Home Single Language
    Illustrator 30.2.1 (64-bit)

    Tried with GPU on and off.

    I'm having this problem like forever. With previous versions of Illustrator was the same.

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    Fernando Messora commented  · 

    I'm on a Win11, i9, 32gb ram, GeForce RTX 4070. Im having this problem for over an year. I've tried everything I found on internet. =(

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    Fernando Messora commented  · 

    Hi, Egor! There's no diference trying with these diferent methods. It happens both with .ai and .svg files. I've also tried to enable/disable the GPU Performance. Nothing seems to work. Just try dozens of times until it open. Very annoying.

    Fernando Messora shared this idea  ·