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1. Images disappear or become corrupted after drag and drop on Mac

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   34 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As mentioned in comments, resetting preferences once fixes the problem. If this still doesn’t help — please drop a comment.

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   Laurie Gow commented  ·  Jul 3, 2025  ·  Edit…  ·  Delete…

   This is still an issue for me as well, but I have had success with rasterizing the screenshot after I drag it into Illustrator. Hope this helps!

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   Laurie Gow supported this idea  ·  Apr 10, 2025
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   Laurie Gow commented  ·  Apr 10, 2025  ·  Edit…  ·  Delete…

   I have been experiencing this issue over the last 3 days. Screenshots from a browser or another ai file, being pulled into a new or existing file. The screenshot disappears or is distorted before and after saving.

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