Laurie Gow

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1. Images disappear or become corrupted after drag and drop on Mac

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   41 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 30.4 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   
   

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   Laurie Gow commented  ·  Jul 3, 2025  ·  Edit…  ·  Delete…

   This is still an issue for me as well, but I have had success with rasterizing the screenshot after I drag it into Illustrator. Hope this helps!

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   Laurie Gow supported this idea  ·  Apr 10, 2025
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   Laurie Gow commented  ·  Apr 10, 2025  ·  Edit…  ·  Delete…

   I have been experiencing this issue over the last 3 days. Screenshots from a browser or another ai file, being pulled into a new or existing file. The screenshot disappears or is distorted before and after saving.

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