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Paula

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  1. Images disappear or become corrupted after drag and drop on Mac

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    37 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Admin →
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    Paula commented  · 

    Agreed with Ton, I updated both Illustrator and my Mac, but unfortunately I'm still getting this issue.

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    Paula commented  · 

    I'll update and see if that fixes the issue. I'll let you know if it stays the same. Thank you!

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    Paula commented  · 

    Hi Ton! I'm using the 29.5.1 version on a Mac with Sonoma 14.7.5

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    Paula commented  · 

    This is still an issue for me. I tried the Reset Preferences solution and, although it worked for some days, now it's still the same, imported screenshots keep disappearing. I don't think having to reset preferences every x time is a solution for this. Please, Adobe do something to fix this.

    Paula supported this idea  · 
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    Paula commented  · 

    After taking a screenshot on Mac (Command+Shift+4) and dragging it into an AI open document, the screenshot appears perfect for a little bit and then gets corrupted, cannot go back and the only option is to delete it. I noticed dragged screenshots were imported as .png previously, but now they're imported as .tiff. However, if you drag the screenshot from a folder/desktop, it works perfect and the file extension is still .png. Only happens when dragging it inmediately after taking the screenshot.

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