Skip to content

Paula

My feedback

1 result found

  1. 27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Paula commented  · 

    I'll update and see if that fixes the issue. I'll let you know if it stays the same. Thank you!

    An error occurred while saving the comment
    Paula commented  · 

    Hi Ton! I'm using the 29.5.1 version on a Mac with Sonoma 14.7.5

    An error occurred while saving the comment
    Paula commented  · 

    This is still an issue for me. I tried the Reset Preferences solution and, although it worked for some days, now it's still the same, imported screenshots keep disappearing. I don't think having to reset preferences every x time is a solution for this. Please, Adobe do something to fix this.

    Paula supported this idea  · 
    An error occurred while saving the comment
    Paula commented  · 

    After taking a screenshot on Mac (Command+Shift+4) and dragging it into an AI open document, the screenshot appears perfect for a little bit and then gets corrupted, cannot go back and the only option is to delete it. I noticed dragged screenshots were imported as .png previously, but now they're imported as .tiff. However, if you drag the screenshot from a folder/desktop, it works perfect and the file extension is still .png. Only happens when dragging it inmediately after taking the screenshot.

Feedback and Knowledge Base