Paula
My feedback
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27 votes
As mentioned in comments, resetting preferences once fixes the problem. If this still doesn’t help — please drop a comment.
An error occurred while saving the comment An error occurred while saving the comment Paula commented
Hi Ton! I'm using the 29.5.1 version on a Mac with Sonoma 14.7.5
An error occurred while saving the comment Paula commented
This is still an issue for me. I tried the Reset Preferences solution and, although it worked for some days, now it's still the same, imported screenshots keep disappearing. I don't think having to reset preferences every x time is a solution for this. Please, Adobe do something to fix this.
Paula supported this idea ·
An error occurred while saving the comment Paula commented
After taking a screenshot on Mac (Command+Shift+4) and dragging it into an AI open document, the screenshot appears perfect for a little bit and then gets corrupted, cannot go back and the only option is to delete it. I noticed dragged screenshots were imported as .png previously, but now they're imported as .tiff. However, if you drag the screenshot from a folder/desktop, it works perfect and the file extension is still .png. Only happens when dragging it inmediately after taking the screenshot.
I'll update and see if that fixes the issue. I'll let you know if it stays the same. Thank you!