Neil Uyetake

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1. Images disappear or become corrupted after drag and drop on Mac

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   41 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 30.4 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   
   

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   Neil Uyetake commented  ·  Jul 3, 2025  ·  Edit…  ·  Delete…

   When I initially drag and drop an image or clip from Photoshop to Illustrator, it shows up fine and I am able to manipulate the image in Illustrator. But once I save and close the file, upon reopening the file, the images are gone. Left only are empty boxes where the images were.

   It's quite frustrating to do the work and then come back later unable to see or output the design. This has been an issue for the past several months, so I suspect something broke with the latest update. I am using Illustrator 29.5.1 on M1 MacbookPro.

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   Neil Uyetake supported this idea  ·  Jul 3, 2025