Emma Haines

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1. Images disappear or become corrupted after drag and drop on Mac

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   41 comments  ·  Illustrator (Desktop) Bugs » Images, Links  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 30.4 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   
   

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   Emma Haines commented  ·  Jul 29, 2025  ·  Edit…  ·  Delete…

   I'm working on Adobe Illustrator 2025 on desktop. I run it on a 2024 mac running Sequoia. When I drag print screens into my artwork they're disappearing, is there a way of fixing this? I've updated and it's still happening. It's really awful because me & my team at work make moodboards and all the artwork is disappearing.

   Please help! You can still see where the print screen was with a bounding box but the image disappears.

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   Emma Haines supported this idea  ·  Jul 29, 2025