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S. Gail Highhat

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  1. Artboards & Content are displaced after saving and opening a file

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    14 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Started  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have been able to see this issue at our end. Thanks Dan Mason for the observations. It helped narrowing this down. We are working on fixing this quickly.

    The issue happens for us after setting ruler's origin to one of the artboard's starting edge.

    If anyone has any other observations or scenarios, do share.

    An error occurred while saving the comment
    S. Gail Highhat commented  · 

    The same problem just happened to me, after packaging the file. I closed it for a few minutes, then opened it to make a PDF and it was all wrong.

    I can't share my client's files, but my screen looks just like others I've seen posted: all text is shifted up and to the right, while the actual text boxes are in the original, correct positions.

    I'm on Mac OS 14.6, Illustrator v29.8.1.

    UPDATE: Thanks to a suggestion in an Adobe Community thread, I was able to "fix" the problem by resizing each text box slightly until the words popped back into place, then immediately saved a PDF to lock in the edits.

    UPDATE 2: Today, the issue mutated to affect vector patterns with clipping masks...but not all of them. Some patterns shifted out of view but were still contained in the clipping masks, which didn't move. Others were fine. And all of the text shifted like before, but this time, up and to the left.

    Resizing the enclosing boxes worked for text, but not for the patterns.

    S. Gail Highhat supported this idea  · 

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