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Neal Eaton

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Neal Eaton commented  · 

    Sorry. Did not include system info:
    2017 MacBook Pro 15 in. w/Touch Bar
    209 i7
    16gb Radeon Pro 560 4gb + Intel HD Graphics 630 1536mb
    Illustrator 22.1

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    Neal Eaton commented  · 

    I have the same issue with a fully red document window on my Primary (external monitor) upon opening a file from Finder or through the AI Open Dialog Box. It has been going on for a few weeks, and just now have turned off GPU acceleration, and that seems to have resolved. Wont be enabling the Application Frame, because I do not like that interface.

    HOWEVER, I am having an additional issue with palettes moving from their preferred locations...my tool palette will move from the left side of the screen to the right, my swatches/color/layers/etc grouped palettes will move from the left edge of the screen toward the center, and be placed OVER the tool palette.

    ALSO with rulers enabled, they never stay on from document to document...I have to manually turn them on with EVERY document. Seems like this was not an issue in earlier CC versions and definitely was not an issue in CS6. Minor annoyance, but still there.

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