Skip to content

Kenzie

← Adobe Illustrator

My feedback

1 result found

  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    59 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    An error occurred while saving the comment
    Kenzie commented  · 

    I am also now messing with it and it works if I don't have the box set to take up my full screen.

    An error occurred while saving the comment
    Kenzie commented  · 

    I am having the same issue. I am finding though if I drag the files into illustrator they are working so far.

Feedback and Knowledge Base

(thinking…)