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  1. Cannot create or load documents, the canvas goes black/white/transparent

    38 votes

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    63 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Anonymous commented  · 

    I am one of the anonymous below...I have a 2 monitors and it appears to only be an issue for the second monitor. I can open and edit normally on my first monitor but it appears frozen when I drag it to the second. Not sure how many monitor's everyone else is using but it's worth a shot if you are using multiple. Photoshop and InDesign work as expected on each monitor so it's extra weird.

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