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Chris Lupton

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  1. Cannot create or load documents, the canvas goes black/white/transparent

    38 votes

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    63 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Chris Lupton commented  · 

    This one drove me nuts.
    White screen on any file. Adobe appears to locked up. Kill in task menu.
    It was stupidly simple.
    When you open any file, it throws a modal message box down in the lower right-hand corner (for me) that says something like "we detected a touch screen - switch mode?" and yes/no buttons. The dialog needed to be resolved before the file opened.

    I could just barely see the title bar of the message. I grabbed it, moved it to the center, hit OK and boom! File opened.

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