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17 votesRequest to Contact Support · Ashutosh Chaturvedi responded
I am closing the ticket due to lack of response.
Please get in touch with us at email@example.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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I had similar trouble when info/document info panel was opened.
It was slowing down illustrator unexpectedly.
Check it or update software. Now it seems to be fixed.