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Juan Houter

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  1. Can't finish previewing. Could not complete the requested operation.

    772 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

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    Juan Houter commented  · 

    Still crashing daily! Losing precious work which needs to be remade! The Recovery did nothing... Every year there is some kind of big bug, last year it was the GPU Preview bug, now this...

    Only the fact that Illustrator is simply the most comprehensive app for vectors, keeps me with Adobe.

  2. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    393 votes

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    282 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Juan Houter commented  · 

    Is the 10.13.4 beta safe to install then? How is the overall stability of the system?
    Else this is not a viable option.

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    Juan Houter commented  · 

    The CMYK "fix" isn't completely waterproof either. Certain artworks in groups still show the zoom bug. This is a serious time wasting issue...

    Juan Houter supported this idea  ·