Skip to content

Scott Zachau

← Adobe Illustrator

My feedback

1 result found

  1. Surface Pro GPU Issues

    11 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    17 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    Scott Zachau supported this idea  · 
    An error occurred while saving the comment
    Scott Zachau commented  · 

    I recently purchased the new Surface Pro: 512 GB SSD 16GB Ram Intel Iris Plus Graphics 640.

    In GPU mode round lines and text appear jagged. This can be resolved by switching to preview mode - but I can no longer use the animated zoom tool and the interface becomes laggy.

    I have spent hours on the phone with Microsoft + Adobe, which I was informed that my graphics card is incompatible?

    Will there be an updated to resolve this issue of the incompatibility with the Intel Iris Plus Graphics 640.

    I find it outrageous that a computer marketed as the most powerful solution for graphic designers is not compatible.

    Is there any fix?

Feedback and Knowledge Base

(thinking…)