I recently purchased the new Surface Pro: 512 GB SSD 16GB Ram Intel Iris Plus Graphics 640.

In GPU mode round lines and text appear jagged. This can be resolved by switching to preview mode - but I can no longer use the animated zoom tool and the interface becomes laggy.

I have spent hours on the phone with Microsoft + Adobe, which I was informed that my graphics card is incompatible?

Will there be an updated to resolve this issue of the incompatibility with the Intel Iris Plus Graphics 640.

I find it outrageous that a computer marketed as the most powerful solution for graphic designers is not compatible.

Is there any fix?

Installing the latest Intel drivers worked for me too on my new Surface Pro 2017 i7 by following these steps:

Intel ZIP Driver:
https://downloadcenter.intel.com/download/27058/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?v=t

1. Extract ZIP package to a folder
2. Press the Windows + X keys together, and select Device Manager.
3. In the Device Manager console, expand the Display adapters section.
4. Right-click the Intel graphics node, and then select Update Driver Software.
5. Choose the option to browse your computer to find the required driver software.
6. Click Have Disk, and then select the directory that contains the zip file you extracted
7. In the extracted zip file, locate the Graphics folder and then select igdlh64.inf and click Open.
8. Click OK in the Install From Disk window. Then click Next, and driver installation starts.
9. If prompted, reboot your computer.

the curves appears jaggered on 'GPU enabled' mode
my system is Surface pro 4 i7 8 gb model

I can confirm that after installing newer graphics driver the problem generally no longer seem to occur.

Thank you Ton for the summary of forum posts. We believe it is a driver issue with he latest drivers. The issue started coming after the latest windows update.

There are many posts on the AI forum reporting similar issues.
Here are a few:
Strange line contour
https://forums.adobe.com/thread/2361553

Problem With Round Shapes - Illustrator
https://forums.adobe.com/thread/2360869

CREATING OUTLINES
https://forums.adobe.com/thread/2360450

Graphics problem with new Surface Pro 2017
https://forums.adobe.com/message/9762959#9762959

Strange white patterns and carve outs from text and vectors
https://forums.adobe.com/thread/2368755

HELP! Curves in Illustrator break and rasterize in a weird way..
https://forums.adobe.com/thread/2368734

Ilustrator CC & broken & pixelated vectors
https://forums.adobe.com/message/9486193#9486193

Pixelation display on fills
https://forums.adobe.com/thread/2366596

Unknown Lines Appearing in Text
https://forums.adobe.com/thread/2365872

I'm having the same issues. I have Illustrator on my Surface Pro 4 (i5 8gb) and my alienware desktop (4th gen i7, 16 gb, 650 GTX). Both of my I noticed it around the first of the month.

We are investigating this issue. Please share following details with us
1. System specification (Make, model)
2. Check if this problem appears when GPU is turned off
3. System Info from Illustrator Help Menu

-Rama
Illustrator Team

Hi Hajo Hund,
I tried with latest driver but on a different gpu card and the issue was not reproducible.
System sometimes do not show any driver update but there is a newer driver for Intel Iris Plus 640 graphics card. The link is:https://downloadcenter.intel.com/product/98911?_ga=2.222692376.246297285.1503058960-1354402477.1503058960. Kindly try this driver and let us know if you are still able to reproduce the issue.
Thanks,
Sarah

As I mentioned in the other topic regarding this, I'm having this issue with a Surface Pro 4. It started with the latest updates to the Intel display driver. It's reasonable to infer it's related to it.
Hopefully this will help.

I can add some more details to this. I've started seeing this on my Surface Pro 4 as soon as I got an update to the Intel display drivers. So it's some sort of incompatibility between Intel drivers and Illustrator.

Try to turn off GPU preview. Cmd-E (Ctrl-E (Win)) or turn it off in the Preferences > GPU Performance.

I too am having this problem. New Surface pro i7, 16gb Ram, 512gb SSD.
Drivers are up to date, running latest version of illustrator.

Kind Regards
John Cheshire

Me too. Started in the Aug 4 - 7 timeframe.

GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint
Number of Displays: 1
Number of Drivers: 1
Vendor: Intel
Renderer: Intel(R) Iris(TM) Plus Graphics 640
Active Display Name: \\.\DISPLAY1
PrimaryDisplayAdapterIndex: 0
Display Adapter[0] VendorID: 8086
Display Adapter[0] DeviceID: 5926
Display Adapter[0] SubSysId: 261414
Display Adapter[0] Revision: 6
Display Adapter[0] DedicatedVideoMemory: 128
Display Adapter[0] DedicatedSystemMemory: 0
Display Adapter[0] SharedSystemMemory: 4058
Display Adapter[0] Attached Monitors: \\.\DISPLAY1
Display Adapter[0] PrimaryMonitor: 1
Display Adapter[1] VendorID: 1414
Display Adapter[1] DeviceID: 8c
Display Adapter[1] SubSysId: 0
Display Adapter[1] Revision: 0
Display Adapter[1] DedicatedVideoMemory: 0
Display Adapter[1] DedicatedSystemMemory: 0
Display Adapter[1] SharedSystemMemory: 4058
Display Adapter[1] Attached Monitors: None
Display Adapter[1] PrimaryMonitor: 0
ActiveDriverIndex: 0
Driver[0] Name: Intel(R) Iris(TM) Plus Graphics 640
Driver[0] Driver Version: 21.20.16.4636
Driver[0] Driver Date: 20170321000000.000000-000
Driver[0] Adapter RAM: 1024
Driver[0] PNP DeviceID: PCI\VEN_8086&DEV_5926&SUBSYS_00261414&REV_06\3&11583659&0&10
Driver[0] Installed Display Drivers: igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
DefaultEnableGPU: 1
MSAA Factor: 0

Sorry I missed your reply, I'll post the requested info in multiple separate posts since the character limit is apparently set to 5000:

Enabling GPU rendering in illustrator on my brand new Surface pro 2017 results in weird/jagged line contours, see screenshot.
I have posted this issue on the illustrator forum (https://forums.adobe.com/thread/2361553), seems to affect not only my system. Currently using version 21.1.0.

The GPU is listed as compatible on the online compatibility list, as well as in the software, so I would expect it to work accordingly.

Thanks inadvance for looking into this,

kind regards,

Hajo Hund