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Chuck

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  1. 69 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Chuck commented  · 

    I was able to duplicate it. When I imported a client-provided raster file, it killed the GPU feature for all open documents. Deleting the raster file and restarting AI was the only thing that fixed it. Even resaving the raster file as a jpeg and reimporting still killed the GPU feature. Taking a screenshot of the jpeg and importing that fixed it. When opening the offending raster file, I got Camera Raw Filter warning about the ICC color profile. I'll attach the file that gave me problems.

  2. 109 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chuck commented  · 

    Same here, and it's driving me crazy. Photoshop is doing the same thing, except it comes up as 'Are you sure you want to replace...' dialog box. No networking. No Dropbox backup. OSX 10.13.2, AI 22.0.1

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