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Emma

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  1. Cannot create or load documents, the canvas goes black/white/transparent

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    63 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    Emma supported this idea  · 
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    Emma commented  · 

    I am using the latest version of Illustrator CC on PC.

    No matter if I create a new project or open an old one, my entire artboard space remains black. It's not that the artboard is hidden in any way; I am able to select and "use" tools, and all of my layers are listed and supposedly visible. But I cannot actually see my project at all.

    Again, the artboard is not hidden. There's absolutely no reason I can come up with as to why I cannot see it.

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