Lindsey Naumann
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As stated in the article linked below, Pantone’s licensing with Adobe got changed.
Due to this change, customers will need to purchase Pantone Connect licenses to access Pantone colors in Adobe Creative Cloud products.
https://helpx.adobe.com/illustrator/kb/pantone-color-books-illustrator.html
Alas, this is the world today.
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I've finally gotten this to work. If you've gotten to the point where you've downloaded the Pantone Color Manager (available on Pantone's website after you purchase a book and enter the serial number...), open Color Manager App, click the fan icon in the lower right, select Pantone Master Standards, then select the book you want. Then go to the toolbar, File > Export > Illustrator (or your app) > Lab. Then when you go to Illustrator > Windows > Swatch Libraries > Color Books > then select your book. The new one shows up as V3 for me. Hope this helps.