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Ivan Espervik

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Ivan Espervik commented  · 

    Did you mean Application Frame? (Not work.) Does not solve the issue here. Only turning off GPU accelereation permanently solves it.

    Ivan Espervik supported this idea  · 
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    Ivan Espervik commented  · 

    Update: Only happens with external display connected. On built in display, this is not an issue.

    MacBook Pro 15-inch 2017, Radeon Pro 560, Apple Thunderbolt Display 27-inch

    Ivan Espervik shared this idea  · 

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