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Jochen

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Jochen commented  · 

    Turning on Application Frame does solve this issue for me.

    Jochen supported this idea  · 
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    Jochen commented  · 

    In Photoshop, when editing a smart object in Illustrator, the entire window is solid red color. You can do anything, however, none will be visible.
    With that window open, editing a second smart object, will return normally. Switching to the first opened window will still shop solid red.
    Opening vector files from the Finder is going well.
    Turning off GPU, instantly resolves the problem.
    This problem occurred when updated to Illustrator 22.1 and Photoshop 19.1.2. Prior to this update, there was no problem.
    I am using a Eizo ColorEdge CG245W Monitor.

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