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Fabian

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Fabian commented  · 

    Hi Sarah,

    got a similar issue after updating to 22.1 – just that my window turns red instead of black.

    I'm using a MacBook Pro (15-inch, 2017), Radeon Pro 555 2GB, macOS High Sierra 10.13.3

    The issue happens both just using the internal display as well as with an external display connected. It affects all files I tried so far, both CMYK and RGB documents.

    The computer otherwise performs normal, GPU acceleration in Photoshop and InDesign works without issues as well.

    Best,
    Fabian

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