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  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    59 votes

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Anonymous commented  · 

    I had same after latest update. OSX High Sierra, 13" Retina Iris Graphics. 2015.
    Fixed by switching to CPU view.
    Updated becaus of BUG in not exporting to SVG from last version of AI
    Adobe - I gotta say - with the price you charge for your kit...and this level of complacency - you will be out of business soon enough.

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