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Simone

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Simone commented  · 

    Same here.
    I also have secondary monitor as my primary desktop.
    But the mentioned workarounds help for now..

    Adobe Illustrator CC 22.1
    MacBookPro Retina, 15', Mid 2015)
    2,8 GHz Intel Core i7
    AMD Radeon R9 M370X 2 GB
    Intel Iris Pro 1536 MB
    High Sierra Version 10.13.3

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