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Ryan Vickerman

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  1. Illustrator documents open to a red / black screen

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ryan Vickerman supported this idea  · 
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    Ryan Vickerman commented  · 

    Same issue here...

    I'm encountering a red artboard when I open ALL Illustrator files. I think it may be a GPU issue...as when I turn off GPU Performance under Illustrator prefs, it works fine.

    I'm running CC Illustrator 22.1 (latest) on a (bought new) 2017 MacBook Pro 2.8 with16GB RAM, Radeon Pro 555 2GB/Intel HD Graphics 650 1.5GB graphics on High Sierra. Here's a video of me opening a simple business card (1.5MB file)...

    https://www.useloom.com/share/b43dc0b799e0446f83f2c67bccae7db9

    Also posted here...https://forums.adobe.com/thread/2475816

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