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Ginny Hull

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  1. Save for Web dialog does not remember all customized settings

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    1 comment  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Ginny Hull supported this idea  · 
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    Ginny Hull commented  · 

    In the layers palette I select the layer for export > File > Export > Save for Web (Legacy) and I get this window (screen cap attached).

    I can save a custom setting (example, MCK web post) but it only allows me to save one of the default settings like PNG-24. If I change the image size values it does not retain them.

    So what is the point of saving a custom setting when it does not save the information? It’s no different than choosing a default setting like PNG-24. So what? That is not efficient/helpful.

    I request that this functionality be upgraded to truly Save Settings entirely as a customized selection indicates. Otherwise, you just waste users’ time trying to figure out why it’s not saving. We think the program is not working properly, I've wasted so much time trying to figure it out and have had 3 tech supp phone calls over it.

    I was told on the phone by the reps who spoke with me that the functionality is being true to the program. Okay, thus it is substandard and/or misleading.

    Please file this as a programming team request to complete this promised functionality. Thanx for your help in this matter :-) Ginny Hull

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