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1. Can't Print Illustration

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   29 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

   Summary of Issue:

   • While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
   • Changing the default printer to something else solves the issue.
   • Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt

   Workaround:

   • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

   Microsoft Support Ticket No.: 119070821001723
   Adobe Internal Tracking ID: AI-4215933

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

   An error occurred while saving the comment
   Jeff Newsom commented  ·  May 30, 2018  ·  Edit…  ·  Delete…

   OK all. I have heard back directly from Adobe on this issue and it has been determined that this is an issue within the Windows operating system rather than Adobe.

   Apparently with the Windows updates and especially with Windows 10, Microsoft software has corrupted fonts in the system folder. This is affecting not only Adobe, but other software as well, including Microsoft Office.

   Temporary fix will be to convert all text to outlines and then print. Once printed you can then undo the convert to outlines. Adobe can't do much to fix the problem since it originates in the system and operating software. No word if re-installing all fonts will help to fix the issue or not. Microsoft has been made aware of the issue and hopefully will have a patch for this problem. Until then it is on us to use a convert text to curves workaround.

   I'm not sure why Adobe has kept the solution and issue such a secret if it is not an Adobe issue.

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