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1. Can't Print Illustration

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   29 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

   Summary of Issue:

   • While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
   • Changing the default printer to something else solves the issue.
   • Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt

   Workaround:

   • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

   Microsoft Support Ticket No.: 119070821001723
   Adobe Internal Tracking ID: AI-4215933

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

   An error occurred while saving the comment
   Claire commented  ·  Jul 10, 2018  ·  Edit…  ·  Delete…

   I had this problem and substituted the font Myriad Pro from the list under Type>Find font with Arial and document now prints fine.

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