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1. Can't Print Illustration

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   29 comments  ·  Illustrator (Desktop) Bugs » Print  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

   Summary of Issue:

   • While troubleshooting, we have seen the issue was occurring only with HP printers. The print jobs are working fine with other printers on the same machine.
   • Changing the default printer to something else solves the issue.
   • Please read through this link to learn the issue in depth: https://community.hpe.com/t5/Windows-Server-2003/A-StartDocPrinter-call-was-not-issued/td-p/3281601#.XUJcHOgzaHt

   Workaround:

   • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

   Microsoft Support Ticket No.: 119070821001723
   Adobe Internal Tracking ID: AI-4215933

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

   An error occurred while saving the comment
   Chris commented  ·  Jul 10, 2018  ·  Edit…  ·  Delete…

   We've had this issue for a few weeks now and it's been a real hindrance to our office work flow since we, too, use Illustrator for proofing purposes. It's annoying because I've searched all over for solutions directly from Adobe and it seems they're not even publicly acknowledging that there is even an issue here. We've reached out to support at Adobe to no avail.

   I can confirm though that converting all text to outlines does actually function as a workaround. It's not ideal, but until Microsoft fixes Windows 10 it seems it's all we can do.

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