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Prateek Gupta

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  1. 75 votes

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    Prateek Gupta supported this idea  · 
  2. 773 votes

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    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Prateek Gupta supported this idea  · 
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    Prateek Gupta commented  · 

    1. High Sierra (macOS 10.13.3) with 16GB RAM.
    2. While working on Illustrator It automatically convert my artwork into outline mode and showing not enough memory (RAM).